Returns & Exchanges Policy
Shop With Confidence
We want you to feel confident when shopping with us. Here’s a simple overview:
Damaged or defective? We’ll make it right
Exchanges accepted within 14 days
Returns accepted within 14 days
Secure checkout & responsive customer support
Local pickup available
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
To process your claim, we require:
Clear photos of the damage
Photos of packaging (if applicable)
Once verified, we will:
Provide a replacement, or
Offer a suitable resolution at our discretion
We are committed to ensuring you receive your item in proper condition.
Exchanges (14-Day Window)
We accept exchanges within 14 days of delivery.
To be eligible:
Item must be unused and in original condition
Item must be in original packaging
Customer is responsible for return shipping costs (if applicable)
Once the returned item is received and inspected, we will process your exchange.
Returns (14-Day Window)
We accept returns for non-damaged items within 14 days of delivery.
Conditions:
Item must be unused and in original packaging
Customer is responsible for return shipping costs
A restocking fee of up to 25% may apply
Original shipping costs are non-refundable.
Due to the size and nature of our products, all returns are subject to inspection upon arrival.
Non-Returnable Situations
We do not accept returns for:
Items that have been used or installed
Items returned without original packaging
Requests made after the return window
Local Pickup Orders
For local pickup:
Items must be inspected at the time of pickup
Once accepted, the item is considered received in good condition
Important Notes
All requests must be submitted within the specified timeframes
Unauthorized returns will not be accepted
We reserve the right to refuse returns that do not meet the above conditions
Need Help?
If you have any questions or need assistance, please contact us. We’re here to help.